Privacy Policy
Effective Date: 6 July 2026
Last Updated: 6 July 2026
This Privacy Policy explains how IOOGN TECHNOLOGIES OPC PRIVATE LIMITED("Fantom", "we", "our", or "us") collects, uses, stores, protects, shares, and processes your personal data when you access or use Fantom websites, applications, Cloud PC services, and any related products or services (collectively, the "Services").
We are committed to protecting your privacy and handling your personal data responsibly in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology Act, 2000, and other applicable laws of India. By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
Depending on how you interact with our Services, we may collect the following categories of personal information:
• Full Name
• Email Address
• Mobile Number
• Date of Birth
• Username and Account Credentials
• Billing Information and Transaction History
• Device Information (Browser, Operating System, Device Model)
• IP Address and Approximate Location
• Login History and Session Information
• Customer Support Communications
• Usage Statistics and Diagnostic Data
How We Collect Information
We collect information directly from you when you create an account, purchase services, contact support, submit forms, participate in promotions, or otherwise communicate with us. We also automatically collect certain technical information through cookies, server logs, and similar technologies necessary for operating and securing our Services.
Purpose of Processing
Your personal data may be processed for the following purposes:
• Creating and managing your Fantom account.
• Providing Cloud PC and related services.
• Processing subscriptions and payments.
• Identity verification where necessary.
• Customer support and technical assistance.
• Sending service-related announcements and notifications.
• Detecting fraud, abuse, security threats, or unauthorized access.
• Improving the performance, reliability, and security of our Services.
• Meeting legal, taxation, accounting, and regulatory obligations.
Lawful Processing
We process your personal data only where permitted under applicable law, including where processing is necessary to provide the Services requested by you, comply with legal obligations, protect our legitimate business interests, or where you have provided your consent under the Digital Personal Data Protection Act, 2023.
Cookies & Similar Technologies
Fantom uses cookies and similar technologies to maintain secure sessions, remember user preferences, improve website functionality, measure performance, detect fraud, and enhance your overall experience.
Essential Cookies
Essential cookies are required for authentication, account security, session management, and the proper functioning of our Services. Disabling these cookies may prevent certain features from operating correctly.
Analytics Cookies
Analytics technologies help us understand how users interact with our Services so that we can improve reliability, usability, and overall performance. Where applicable, you may manage certain analytics preferences through your browser settings.
Payment Information
Fantom does not store your complete debit card, credit card, UPI PIN, CVV, net banking credentials, or other sensitive payment authentication information. Payments are securely processed by authorized third-party payment providers. We may retain transaction references, invoices, payment status, and billing records for accounting, fraud prevention, and legal compliance purposes.
Sharing of Personal Data
Fantom does not sell, rent, or trade your personal information.
We may share your personal data only where necessary with:
• Payment gateways and financial institutions.
• Cloud hosting and infrastructure providers.
• Customer support and communication providers.
• Analytics, monitoring, and security partners.
• Government authorities where disclosure is legally required.
• Professional advisers, auditors, or legal representatives where necessary to protect our rights or comply with applicable law.
Data Retention
We retain personal data only for as long as reasonably necessary to provide our Services, fulfil contractual obligations, comply with applicable legal requirements, resolve disputes, prevent fraud, and enforce our agreements. Once the retention period expires or the information is no longer required, your personal data will be securely deleted or anonymized unless retention is required by law.
Account Deletion
You may request deletion of your Fantom account at any time through your account settings or by contacting our support team.
Upon receiving a valid request, we will permanently delete or anonymize your personal information within a reasonable period unless we are legally required to retain certain information for taxation, accounting, fraud prevention, dispute resolution, security investigations, or compliance with applicable law.
Please note that account deletion is permanent. Once completed, your account, purchased services, files, settings, and associated information that are not legally required to be retained cannot be recovered.
Your Rights
Subject to applicable law, you may have the right to:
• Access your personal information.
• Correct inaccurate or incomplete information.
• Update your account details.
• Request deletion of your personal data.
• Withdraw consent where processing is based on consent.
• Contact our Grievance Officer regarding privacy concerns.
• Exercise any other rights available under applicable Indian law.
Data Security
We implement reasonable administrative, organizational, and technical safeguards designed to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction. Although we employ industry-standard security measures, no electronic transmission or storage system can be guaranteed to be completely secure.
Children's Privacy
Fantom is not intended for children where parental consent is required under applicable law. Where legally necessary, we will obtain verifiable consent from a parent or lawful guardian before processing the personal data of a child. If we become aware that personal information has been collected in violation of applicable law, appropriate steps will be taken to delete such information.
International Data Transfers
Our cloud infrastructure or service providers may process or store your personal information outside your state or country. Whenever such transfers occur, Fantom will take reasonable measures to ensure that your personal data receives an appropriate level of protection consistent with applicable legal requirements.
Policy Updates
We may revise this Privacy Policy from time to time to reflect changes in our Services, technology, legal obligations, or business operations. Any updates will be published on this page together with the revised "Last Updated" date. Your continued use of the Services after such changes constitutes acceptance of the updated Privacy Policy.
Grievance Redressal
If you have any questions, concerns, complaints, or requests regarding the processing of your personal data or wish to exercise your rights under the Digital Personal Data Protection Act, 2023, you may contact our Grievance Officer. We are committed to reviewing and responding to privacy-related requests within a reasonable timeframe in accordance with applicable law.
Grievance Officer
IOOGN TECHNOLOGIES OPC PRIVATE LIMITED
Email: fantom.griv@vestige.co.in
Contact Support
For general support, billing assistance, technical issues, account-related inquiries, or questions regarding this Privacy Policy, you may contact our support team.
Support Email
help@fantompc.com
Contact Information
IOOGN TECHNOLOGIES OPC PRIVATE LIMITED
Operating Brand: Fantom